The Power of Authentic Consumer Connection: Takeaways from SXSW 2025

Tricia Allen

March 12, 2025

Josh Rosen and I spent the past weekend in Austin attending the Brand Innovators Marketing Summit at SXSW. At this event, brand leaders from established global companies and fast-growing challengers shared insights and strategies. The event was packed with inspiring conversations, delicious BBQ, and plenty of queso, and the energy was contagious as marketers connected, networked, and learned from one another.

One powerful theme emerged throughout the summit: connecting with consumers has never been more important. Whether through:

  • Emotional storytelling that resonates on a deeper level.
  • Authenticity that builds trust and loyalty.
  • Experience marketing that leaves a lasting impression.
  • Community-building that fosters meaningful relationships.
  • Data-driven insights that inform smarter decisions and drive impact.

The key takeaway? Brands that successfully create emotional connections are the ones winning attention, loyalty, and long-term brand love.

But here’s the challenge: If marketers and media professionals agree that these are the most important strategies, why are so many of us still stuck in the status quo, relying on vanity metrics like impressions and clicks instead of focusing on outcomes that drive real impact?

This weekend reinforced that I’m in the right place representing Reticle. Hearing these conversations reminded me just how powerful it is when brands truly understand the emotions that drive their consumers. Reticle’s ability to identify and activate those emotional triggers feels more relevant than ever. It helps brands connect authentically, boost engagement, and inspire purchase consideration, all while building lasting brand love.

And when well-known, successful brands like Panera Brands, AG1, Portillo’s, Poppi, KFC, Kia, Liquid Death, Dell Technologies, e.l.f. Beauty, AT&T, and Kraft Heinz are putting these principles into practice, isn’t it time we all started paying attention and broke free from the status quo?

It's time to challenge ourselves to move beyond surface-level metrics and embrace strategies that genuinely connect with consumers and drive meaningful business outcomes. I left Austin feeling energized, motivated, and more confident than ever that focusing on emotional resonance is the key to unlocking true marketing success.

More news

It’s Not About Better Ads—It’s About Better Placement

We’ve all scrolled past a ‘perfect’ ad… and felt nothing. Because the truth is, performance doesn’t come from perfection. It comes from presence. From relevance. From emotional connection.

Polaroid's Latest Campaign Reminds us to Stop The Scroll

“AI can’t generate the feeling of sand between your toes.” That’s just one of the standout lines in Polaroid's latest campaign nudging us to stop scrolling, and start feeling. 

Patriotism, Emotion, and the Power of the Moment

As Canada Day and Independence Day approach, flags will wave, grills will fire up, and timelines will fill with proud declarations of identity and heritage. But behind every sparkler-lit celebration is something deeper. A sense of belonging, nostalgia, and connection. These moments are driven by emotion. And for brands, that is where the opportunity lies.